Here's how we can make this experience better for you.

Our goal is to create a safe, comfortable, private, and productive space where you can openly discuss what you are going through.
These guidelines are not meant to create restrictions. They are simply here to help us maintain a smooth process, respect each other's time, and make your session as meaningful and comfortable as possible.

We kindly request you to go through these guidelines before booking your session.

1. Session Format & Scheduling

• All sessions are conducted online.

• You may choose a video session with your camera on or an audio-only session, depending on your preference and the arrangement made before the session.

• Session timings will be mutually decided based on the availability of both you and the counselor/coach.

• We kindly request you to be available at the scheduled time and keep yourself free for the complete duration of the session.

• We request participants to complete their session within 7 days from the date of payment. If you need additional time due to genuine circumstances, please feel free to discuss it with us in advance.
   

2. Cancellation, Refund & Rescheduling
We completely understand that plans can sometimes change. To help us manage appointments fairly and give every participant the time and attention they deserve, we kindly request you to follow the below guidelines:
 

• A session can be rescheduled once.

• For rescheduling or cancellation, we kindly request a minimum of 4 hours' prior notice.

• If you cancel your session within 24 hours of making the payment, 90% of the paid amount will be refunded. The remaining 10% may be retained towards payment processing and administrative charges.

• Cancellations or rescheduling requests made without the required notice may be considered a missed session and may not be eligible for refund or rescheduling.

• Once a counseling/coaching session has been conducted and completed, the session fee is non-refundable. Due to the nature of our service, the professional time and session are reserved specifically for you and cannot be returned or reused once the session has taken place.

• If you are unable to attend your scheduled session, please inform us as early as possible so that we can explore the available options with you.

• If we need to cancel or reschedule your session due to an unavoidable circumstance, we will make every effort to offer you another convenient time. If an alternative time cannot be mutually arranged, the applicable session fee will be refunded.
   

3. Joining Your Session
To help you get the best experience from your session, we kindly request you to:

• Check your internet connection before joining a video session.

• Keep your camera and microphone ready and working for video sessions.

• Choose a quiet, comfortable, and private place where you can speak freely.

• Wherever possible, please attend the session alone. Having another person present may unintentionally influence your thoughts, responses, or the openness of the conversation.

• Keep your phone on silent and, if possible, avoid work calls, messages, meetings, or other distractions during the session.

• Earphones or headphones can be used for better audio quality, privacy, and overall experience.

• If possible, take a few minutes before the session to write down the things that have been troubling you, situations you would like to discuss, or questions you would like to explore. This can help us make the best use of our session time.
   

4. During the Session
Your openness and participation are an important part of the counseling process.

• We encourage you to be as honest and comfortable as you can be during the session.

• You are always welcome to tell us if you feel uncomfortable discussing a particular topic or need a moment to pause.

• We kindly request that sessions are not audio-recorded, video-recorded, screen-recorded, photographed, or reproduced without prior permission.

• We request you to attend the session from a safe and stationary place. Please do not attend a session while driving or performing any activity that requires your complete attention.

• If you arrive late, we will do our best to utilize the remaining session time effectively. However, the session will generally end at the originally scheduled time so that the next appointment is not affected.
   

5. Confidentiality & Privacy
We understand that sharing personal thoughts and experiences requires trust.

• Information shared during the session will be treated with appropriate confidentiality and respect, subject to applicable laws and professional/ethical obligations.

• Confidentiality may have certain legal or safety-related limitations, such as situations involving a serious and immediate risk of harm or where disclosure is legally required.

• We kindly request you to join the session from a private place to help maintain the privacy and confidentiality of your conversation.
   

6. Scope of Our Services
Our sessions focus on counseling, therapy, coaching, emotional well-being, personal development, and mental-health-related concerns within our professional scope.
To ensure that you receive the appropriate support:

• We do not prescribe medicines or provide medical treatment.

• We do not recommend, change, or discontinue psychiatric or other prescription medication.

• For medication-related concerns, we kindly request you to consult your treating psychiatrist, doctor, or an appropriately qualified and registered mental-health professional.

• Our counseling/coaching sessions are not a replacement for emergency medical or psychiatric care.

• If you are experiencing a mental-health emergency, or feel that you may be a danger to yourself or someone else, please seek immediate assistance from an appropriate healthcare professional or local emergency services.
   

7. Your Role in the Process
Counseling and coaching work best when we work together.

• We encourage you to actively participate and share information that you feel is relevant to your concerns.

• Please provide accurate information so that we can understand your situation as clearly as possible.

• Every individual's situation is different, and therefore we cannot guarantee a specific result or outcome from an individual session or program.

• Your progress may depend on several factors, including your participation, consistency, personal circumstances, and the steps you choose to take after the session.
   

8. A Small Request From Us
We genuinely value the time you take to invest in yourself.
We request you to treat your session as dedicated time for yourself. Try to step away from work, calls, responsibilities, and distractions for the duration of the session.
You don't need to have everything figured out before coming to the session.
Just come as you are.
We will take it one step at a time.

9. Acceptance of These Guidelines
By booking a session and making the payment, you confirm that you have read, understood, and agreed to these Terms & Guidelines.
If you have any questions or would like clarification about anything before booking your session, please feel free to reach out to us. We will be happy to help.